Use VUE Video Doorbell

Note: Ensure the video doorbell has been activated on Dealer Admin before using Virtual Keypad. For more information, refer to Dealer Admin Help: Setup VUE Video Doorbell.

The VUE Video Doorbell supports a hybrid storage system, using on-board SD card storage for local recording and cloud upload for remote backup and retrieval.

Once activated, you can configure doorbell settings like chime, microphone, and detection analytics on Virtual Keypad. Video clips are viewable on Virtual Keypad.

Refer to the following information:

View Video Doorbell Live Feed

1. Log in to VirtualKeypad.com and enter your User Code.

2. In the menu, select Doorbells.

3. Select the doorbell you want to view. The doorbell camera’s field of view displays. Refer to the information below to complete the following actions:

Arm or Disarm

Select the Arm/Disarm icon to arm or disarm the panel.

Activate Favorite

Select the Activate Favorite icon to activate a favorite, then select ON or OFF to turn the favorite on or off.

Start Call

Select the Start Call icon to start a call and talk to someone in front of the doorbell’s speaker.

End Call

Select the End Call icon to end a call with someone in front of the doorbell’s speaker.

Mute/Unmute Sound

To mute sound, select the Mute Sound icon.

To unmute sound, select the Unmute Sound icon.

Configure Video Doorbell Settings

To configure settings for your doorbell, complete the following steps:

1. Log in to VirtualKeypad.com and enter your User Code.

2. In the menu, select Doorbells.

3. Select the doorbell you want to configure settings for.

4. Select the (Settings) icon at the bottom right corner of the screen.

5. Enter a Camera Name for the doorbell.

6. In the Video Quality drop-down menu, select Low, Medium, or High to determine the video quality.

7. In the Access Control drop-down menu, select a door you want to associate with the video doorbell.

Note: If doors are not displaying in Access Control, ensure a door has been added in panel programming and Door Control is enabled on Dealer Admin. For more information, refer to Dealer Admin Help: Add a Door as a Device and Dealer Admin Help: Enable Door Control.

8. In Microphone Level, use the slider to adjust the microphone level volume.

9. Toggle Detect Tamper ON to enable tamper detection.

10. Select the Time Zone.

11. Toggle Observe DST ON if you want the doorbell to observe Daylight Saving Time.

12. In Motion Sensitivity, use the slider to adjust the how sensitive motion detection is.

Set up Regions

Note: You can create up to four regions per doorbell.

To create regions for your doorbell, complete the following steps:

1. Log in to VirtualKeypad.com and enter your User Code.

2. In the menu, select Doorbells.

3. Select the doorbell you want to create a region for.

4. Select the (Settings) icon at the bottom right corner of the screen.

5. At Regions & Analytics, select + Region. A blue box appears in the middle of the camera view screen.

6. Select the box, then drag it across the camera view to place it in the desired detection region. Select and drag the white circles on the corners of the box to manipulate the region.

7. Toggle People, Vehicles, Package, or any combination of the three ON if you want the camera to detect any of those options.

Note: You can only create a detection region for Packages in Region #1.

8. Create another region or select Save.

View Camera Details

To view the doorbell’s camera details, complete the following steps:

1. Log in to VirtualKeypad.com and enter your User Code.

2. In the menu, select Doorbells.

3. Select the doorbell you want to view the camera details for.

4. Select the (Settings) icon at the bottom right corner of the screen.

5. Select Camera Details to view the following information:

   • Camera ID

   • Camera Name

   • MAC Address

   • IP Address

   • Serial Number

   • Activation Status

   • Time Zone

   • Daylight Saving Time

   • Last Check-In

   • Wireless Signal Strength

   • Firmware Version

   • Username

   • Password

View Video Doorbell Events

Motion detection events populate in Virtual Keypad when a region is configured in the video doorbell settings but video analytics (person, package, or vehicle detection) are not assigned to that region. Every time motion is detected, the video doorbell records the clip and displays it in Events on Virtual Keypad.

Analytic detection events (person, package, or vehicle) populate in Virtual Keypad when a region is configured, and video analytics are assigned to that region in the video doorbell settings. For example, when a region is configured to detect packages. When a person, vehicle, or package is detected within the defined region, the video doorbell records the clip and displays it in Events on Virtual Keypad.

To view video doorbell events, complete the following information:

1. Log in to VirtualKeypad.com and enter your User Code.

2. In the menu, select Doorbells.

3. Select the doorbell you want to view events for.

4. Select the (Events) icon. The Event History displays with the following information (if enabled) with the date, time, and recorded clip:

5. Select an event to view the recorded clip.

Additional Information

Enable Video Access To Technicians and Dealers

Note: All cameras brought online are immediately granted access to the video feed for 12 hours.

In Virtual Keypad, you can choose to allow video access to technicians and dealers. When video access is enabled, all Administrator level app users receive a notification email. To enable video access, follow the steps below:

1. Log in to VirtualKeypad.com and enter your User Code.

2. Go to Settings, then select Video.

3. Go to Settings > Video > Privacy.

4. At Video Privacy, toggle Allow Video Access Any Time ON to grant technicians and dealers unlimited access to the video feed. If Allow Video Access Any Time is toggled OFF, you can enable Grant Temporary Access to allow technicians and dealers access to video for 12 hours. Access can be revoked instantly by selecting Revoke Access or disabling All Video Access Any Time.